Privacy and cookie statement

This privacy and cookie statement was last updated on May 27 2025 

NEDCON B.V. (hereinafter: NEDCON) has a website (https://NEDCON.com). As part of the services we offer, we process personal data. This privacy and cookie statement tells you which personal data we process and what we do with it.

Our privacy and cookie statement in brief
Your privacy is of great importance to us. We therefore adhere to the General Data Protection Regulation (AVG). This means that we:

• Clearly define our purposes before we process your personal data, through this privacy and cookie statement.
• Storing as little personal data as possible and only the data necessary for our purposes.
• Explicitly seek consent to the processing of your personal data, should consent be required.
• Take necessary security measures to protect your personal data. We also impose these obligations on parties who process personal data for us.
• Respect your rights, such as the right to access, correct or delete your personal data processed with us.

For what purposes do we use your personal data
We obtain various personal data from you. For each purpose, we indicate what data we obtain from you, for what purpose we process it and for how long it is kept. If you have questions or want to know exactly what we keep from you, please contact us. Contact details are at the bottom of this privacy statement.

Contact and complaint handling
When you send us an e-mail message, fill out the contact form on the website, contact us by phone, or otherwise contact us, you are accepting our offer to engage with us (performance of the agreement).

For this purpose, we process the following personal data:

• Name
• Business information (if you are contacting from a business perspective)
• Contact information (e-mail address and phone number)
• Any information you enter yourself as message content

We store these moments of contact with the personal information you have provided for the purpose of conducting the contact and possibly handling your complaint. We store this information, as long as necessary for this contact or up to 2 years after we last had contact with you, because we want to be sure that we have handled your question or complaint properly.

Images
Our website displays visual material. This visual material can be produced by us or by our various business partners.

For this purpose, we process the following personal data:

• Name
• Contact information (e-mail address and phone number)
• Image
• Any information you disclose about yourself in visual materials (videos)

We do this based on your consent that you have given to us. We retain this information until you withdraw your consent. you can withdraw your consent at any time by contacting us.

Visiting our offices
When you visit one of our offices by appointment, in order to keep the appointment with you we record the following personal data:

• Name
• Company name
• Contact details
• Appointment Details

This data is kept for a maximum of 1 day.

Newsletters
Through our website you can sign up for NEDCON’s newsletter (consent). We send a quarterly email newsletter containing internal developments, such as new products, stock and new tools. Furthermore, we can send personalized messages based on your account should you wish.

For this purpose, we process your e-mail address.

We will keep your information until you unsubscribe from our newsletter. Should you no longer wish to receive the newsletter, you can unsubscribe at any time using the link at the bottom of the newsletter.

Personalized product advice
On our website you can request a no-obligation personal product consultation. NEDCON will then contact you regarding this consultation. In order to contact you, NEDCON needs some personal data from you. Filling in your personal data (online) is necessary so that we can contact you, therefore the processing is necessary for the execution of the agreement.

For this purpose, we process the following personal data:

• First and last name
• Contact information (e-mail address and phone number)
• Company nam
• Location
• Country
• Any personal data you enter yourself as the content of a message

Leads in Salesforce
When we contact you in response to a personal product consultation, a customer account (lead) will be created in Salesforce. The data mentioned under ‘personal product advice’ will be processed in the process (legitimate interest). We do this in order to manage customer relationships and improve services. This personal data will be stored within the EEA.

We retain data from a closed lead for up to one year. After that, the data is anonymized automatically. We keep some data longer if we are legally obliged to do so (for example, because of the tax retention obligation of 7 years). The data of open leads are kept as long as we continue to have a legitimate interest in doing so.

ReCAPTCHA
We use ReCAPTCHA to prevent misuse of our consent form. By indicating that you are not a robot is verified:

• How quickly the form is completed;
• What mouse movements are made while filling in;
• The IP address of the person filling out the form.

This data is analyzed by Google LLC. From this, Google determines whether they are dealing with a legitimate visitor or a bot. A legitimate visitor then only has to click a check mark, confirming that he or she is not a robot. The message can then be sent to the recipient via the form. For more information, please see Google’s privacy policy.

Service to suppliers
We purchase our products from various suppliers. In this context, we need various data to complete the order (execution of the contract).

For this purpose, we process the following personal data:

• Project Name
• Business address
• Contact name
• Contact information (e-mail address and phone number)
• Financial data
• Any other information you share with us

We keep this data for the duration of the agreed contract. We store some data longer if we are legally obliged to do so (e.g. because of the tax retention obligation of 7 years).

When may we share your personal data with third parties? 
NEDCON shares your data with third parties only when permitted by current law. We may provide your personal data to third parties because:

• we have engaged them to process certain data;
• we have a legal basis for doing so;
• we are required to do so by law (for example, if the police require it in the case of suspected crime).

The parties that process personal data on our or your behalf are:

International transfer of personal data
Some of our suppliers are outside the European Economic Area (EEA). When sharing your personal data with these parties, we take appropriate safeguards to protect your privacy.

The European Commission has adopted adequacy decisions for 15 countries. Based on an adequacy decision, personal data can be safely transferred from the EEA to companies in these countries without the need for additional data protection safeguards.

If we share data with companies in other countries without an adequacy decision (or U.S. companies not covered by the EU-US Data Privacy Framework), we take additional protection measures in the form of so-called appropriate safeguards. This means that we take additional action to protect your personal data. Among other things, we use standard contractual clauses (“SCCs”) for this purpose.

When we transfer your personal data to parties outside the EEA on the basis of SCCs, you have the following rights:

• Request information on the pass-through, including a copy of the SCCs.
• Contact both us and the receiving party for information.
• Submit complaints to the receiving party, Personal Data Authority, a competent court in the EEA or an independent dispute resolution body.
• Claim damages for violation of SCCs.

These rights are in addition to your general privacy rights under the AVG.
This privacy and cookie statement applies only to NEDCON’s services and not to other websites accessible through our website.

Social media buttons
On our website we use social media buttons, which redirect you to the relevant social media platforms. This gives you the option to follow us and share content within the network. You will also see advertisements on your social media page. The buttons work because of pieces of code which come from the social media networks. If you want to know what the social media platforms do with your personal data, please read the relevant privacy statement

• YouTube (privacy statement)
• LinkedIn (privacy statement)

Cookies 
On our website we use cookies from ourselves and from third parties. Cookies are information files that can be automatically stored on or read from the visitor’s device (such as PC, tablet or smartphone) when visiting a website. This is done through the web browser on the device.

We use the following types of cookies:

Functional cookies
These cookies ensure that the website functions properly. For example, they provide:

• Remembering your login information
• Saving your language preferences
• Keeping track of products in your shopping cart
• Displaying the website optimally on your screen

We do not require consent for these cookies.

Analytical cookies
Based on this information, we can make our website more user-friendly. These cookies give us insight into how visitors use our website, for example:

• The number of visitors
• The most visited pages
• The average visit duration
• Devices and browsers used

This information helps us improve the website. We use these cookies in a privacy-friendly manner where they do not have a significant impact on your privacy. To the extent that these cookies process personal data, we ask for your consent.

Marketing cookies
Among other things, these cookies allow us to show you personalized ads through our advertising partners.

Among other things, these cookies may collect the following information from you:

• Name
• Login information
• Screen display options
• IP address
• Cookie ID
• Website and click behavior
• Referrer-URL
• Behavior within the application

For these cookies, we need your permission. When you first visit our website, we display a cookie notice. In it we ask for your permission to place the marketing cookies (and in some cases certain analytical cookies). You can use our website as usual if you do not give permission for these cookies: only the functional cookies will be placed. You can withdraw your given consent at any time. For more information on exercising your privacy rights, please refer to the heading “What privacy rights do you have?”.

In the cookie notice you will find an overview of the cookies we use.

Turning cookies on and off
In your web browser, you can set it to accept the storage of cookies only if you agree. For more information on this, please refer to your browser manual. Please note that many websites do not work optimally when cookies are disabled.

Deleting cookies
Most cookies have an expiration date. If an expiration date is set, the cookie is automatically deleted when the expiration date expires. you can also choose to delete cookies manually, before the expiration date has passed. Please consult the manual of your browser to do so. Below you will find a link per browser to the website of the provider where it is described step by step how to block or delete cookies.

• Internet
• Google Chrome
• Firefox
• Edge
• Safari

How will your personal data be secured? 
Security of personal data is of great importance to us. We therefore take appropriate technical and organizational measures with respect to the processing of personal data to be performed, against loss or against any form of unlawful processing (such as unauthorized access, impairment, modification or disclosure of the personal data). We constantly update security and pay close attention to what can go wrong

What privacy rights do you have?

• Right of inspection: you have the right to inspect the personal data we process  about you.
• Right to rectification: you have the right to correct or supplement the personal data we process about you if it is inaccurate or incomplete.
• Right to object: you can object to the processing of your personal data, including direct marketing.
• Right of deletion: you can ask us to delete your personal data.
• Right to withdraw your consent: if you have given us consent to process personal data, you may withdraw this consent at any time.
• Right to data portability: if it is technically possible, you have the right to have the personal data we process  about you transferred to a third party.
• Right to restrict processing: in some cases, you may request us to restrict (temporarily or otherwise) the processing of your personal data.

With your request, we may ask you to identify yourself. We request information for this purpose to ensure that you are the correct person to whom the personal data belongs.

In principle, we will comply with your request within 30 days. However, this period may be extended for reasons related to specific privacy rights or the complexity of the request. If we extend this deadline, we will notify you in a timely manner.

If you wish to exercise any of your rights, please make it known at marketing@NEDCON.com

Changes to the privacy and cookie statement
When our services change, we naturally need to update the privacy and cookie statement as well. So always pay attention to the date at the top of this document and check regularly for new versions.

Submit questions or complaints
If you have any questions, or would like to make a complaint about the use of your personal data, please email marketing@NEDCON.com. We will address each question and complaint internally and communicate further with you. If you feel we are not helping you in the right way, you have the right to file a complaint with the regulator. This is called the Personal Data Authority.

Contact detail
NEDCON B.V.
Ambachtstraat 4
7005 AM Doetinchem,

E-mail address: marketing@NEDCON.com
Phone: +31 (0) 314 334 455

Chamber of Commerce number: 22056190